How do you determine which task to use?

How do you determine which task to use?



Discuss with stakeholders and users about what the important goals are for the product and things that are even possible to do through interviews. Are we trying to look for action or intent? Action is more straightforward performance-related numbers and I would just conduct stakeholder and user interviews to discuss about what the important goals are for the product and things that are even possible to do. Intent would be more interesting, that would have to include developing metrics to evaluate content, motivation and attitudes as well as thhe collective performance based on user actions or lack of action. Something like that HEART metrics would influence what tasks I use

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