How do you deal with a difficult parent?

How do you deal with a difficult parent?



Always let them know you hear them; listen; diffuse; set goal;) I would try my best to keep an open mind in any situation involving a difficult parent. I had to make a few calls to parents that were less than happy with what I was telling them, and I got good advice from my supervisor. She told me that there were times where a parent was so angry with her that no matter what she said, it did not matter. She had to tell a parent before that she was going to hang up the phone for a few minutes until things calmed down and that the parent could call back when they felt comfortable. This was usually a good way to diffuse some of the anger. I would always want to let the parents know that I am on their side and see things how they see it. I think establishing some kind of common ground would help and then once they realize I am an advocate for them as well, we can work towards a common goal.

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